SDM: The Importance of Adding RMR to an Integrator’s Portfolio

January 12, 2023

In SDM Magazine, PSA Director of Marketing and Communications Kristie Kidder shares highlights from her interview with Jim Loine, chief operations officer of Integrated Security Communications (ISC), where he discusses the benefits of recurring monthly revenue (RMR) and important considerations for integrators adding RMR services to a portfolio.

RMR has evolved in terms of services offered and the agreements over the past decade. “RMR is no longer just the traditional alarm monitoring and service agreements,” Lonie revealed. “It’s no longer viewed as only monthly revenue; rather, it has evolved into multi-year RAR Revenue Accounting and Reporting agreements. … [These agreements] range from alarm monitoring and traditional service agreements to software agreements that provide for releases and maintenance.”

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