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In this Security Sales and Integration article, PSA CXO Candice Aragon underscores the critical role of modernized customer service systems in boosting satisfaction and streamlining operations.

Earlier this year, I took over the customer success department at PSA and, since then, I have been working with our excellent team to bring our processes, policies and procedures up to date.

While it’s no small undertaking, we’ve already made tremendous progress in making PSA easier to do business with. Amazon, Zappos and others have revolutionized customer service expectations for organizations.