PSA Managed Services Committee: Supporting Your Managed Service Offerings
Once a managed service offering has been sold the work of supporting the solution begins. In this PSA Managed Services committee session, a panel of industry peers and experts will discuss what it takes to support a managed service offering after the sale has been made. Some of the best practices shared in this discussion will include installations and labor, as well as, knowing what resources need to be available to best support the solution.
James Gallagher | Manager of Integrator Services | The PSA Network
John Maffey | President & CEO | M3T Corporation
John Nemerofsky | COO | Sage Integration
Ken Whalen | COO | ESSI LLC dba Engineered Security Systems