Featured Integrator: Pathway Technologies
At PSA, we believe our integrators are the most innovative, advanced, and effective in the electronic security industry. To recognize these exceptional qualities, we bring PSA integrators to the stage each month and introduce them to the PSA community.
Bob Hinton joined Pathway Technologies in 2015 and is Director of Corporate Accounts. He has 30 years of experience in Physical Security Systems. He lives in Raleigh, NC and works out of Pathway’s Corporate Office. Bob talked with PSA about Pathway’s history and their unique partnership model.
How long has Pathway Technologies been in business?
Pathway Technologies, Inc. was formed in 2008. Pathway is a full-service electronic systems integrator that specializes in the design, installation, service and support of the latest network, electronic security and healthcare technologies. Pathway is headquartered in Raleigh, NC and has locations in Charlotte, NC, Kernersville, NC, Atlanta, GA and Richmond, VA.
What makes Pathway Technologies unique?
Pathway has expertise in Enterprise Systems’ deployment and support. Pathway has developed a network of qualified integration partners (many PSA Partners) which allow us to provide our professional services throughout the US and even globally. We have an internal process that we have developed to qualify and vet these partners in our network. This qualification process requires from the partner a strict code of ethics, training and certification standards, customer service and response time. With these types of deployments, we have a dedicated project manager who is the single point of contact and ensures that these standards are met and that the customer’s policies and installation standards are followed.
Our goal is to stay abreast of the latest industry requirements and technological advancements to help protect our healthcare customers’ physical assets, staff and patients.
What vertical markets does Pathway Technologies serve?
In addition to offering traditional physical security technologies, Pathway has a healthcare division which specializes in providing: Nurse Call Systems, Real Time Locating Systems, Infant/Patient Protection Systems and Elder Care Technologies. Our healthcare experts stay informed of the regulatory requirements of CMS, HIPPA, OSHA and the Joint Commission; and we understand the financial implications of HCAHPS surveys. Our goal is to stay abreast of the latest industry requirements and technological advancements to help protect our healthcare customers’ physical assets, staff and patients.
What makes Pathway Technologies stand out in the physical security industry?
Pathway is a relationship driven organization that believes in a partnership approach with our customers to provide unparalleled customer service and support. Our corporate culture is customer service focused and this is shown through our team’s unified approach. From our foundation, Pathway is also an IP centric organization. In addition to physical security systems, we provide critical services such as structured cabling, networking, audio/video, and healthcare systems. A bundled services approach provides the customer a single point of contact and responsibility for multiple scopes of work. Pathway was built from the ground up with an IP mindset. Our technical team has experience with designing and implementing complex IP networks, which sets us apart from the traditional security systems’ integration company.
For more information on Pathway Technologies: www.pathwaytech.com/