SIW Insider Intelligence: Embrace Empathy in 2021 with Ric McCullough

January 19, 2021

PSA Network Team Members share "Insider Intelligence" with Learn from PSA's Ric McCullough, president, as he shares how empathy can improve the work-from-home environment and create a positive interaction with customers.

Happy New Year! It is finally 2021 and a chance to disinfect the goal slate and start with a fresh outlook on the immediate future.

As I begin to take inventory of short-term goals for this New Year, I turn again to emotional intelligence. While our security industry is dynamic and continues to rapidly change and evolve from a technical standpoint, the one constant that always remains is that we are in the relationship business.

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