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SIW Insider Intelligence: Post-Pandemic Customer Service

In SIW, PSA Director of Customer Success Mike Chagolla shares how to help your team handle the rapid changes that often must be communicated to clients.

The challenges before us are greater than ever since the pandemic. We have all learned a lot as we have adjusted post-pandemic. As long as we are adaptable, we can navigate these challenging times and maintain exceptional customer service from the top down. There is no doubt that consumers see how technology has transformed customer experience expectations. Customers do not want to hear “no” when it comes to requests.

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